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Friends and Family Test December 2017

Dec 17

HCA was very competent and friendly. An asset to the practice!
Swift booking and helpful appointment. Staff friendly
Excellant service
prompt service and good receptionist
On time appointment and friendly helpful reception staff
Seen quickly and very pleasant staff
I trust the nursing staff!
Everyone was very friendly and help me with my during my visit
Was seen promptly, got good advice
Doctor barely looked at me before prescribing an anti inflammatory and getting me out the door as soon as possible.
Excellent advice
I have always received prompt care and considerate service with good explanation of issues when visiting Manor Street Surgery.
Professional. Helpful, good advice, caring, interested
Got what I wanted from an emphatic doctor
Dr Brennan really listened. She is kind and understanding and reassuring.
Great service, pleasant staff, I can always get an appointment
Good service thank you
Excellent interaction with the doctor and seen very promptly.
Helpful staff throughout the process.
Great service
Dealt with courteously and efficiently
Professional and knowledgeable. Empathetic yet caring. Appointment time met.
A procedure I wasn't looking forward to. Dr Manton was fantastic. Painless and quick and above all else she was incredibly kind.
[1/2] The lovely lady at reception was amazing and listened to me as I was anxious and then asked the fantastic Dr. Manton if she would see me which she very k
On time, evening slot, polite, efficient
Always helpful understanding and able to get appointment when needed
Lovely Dr Manton who listens and doesn’t hurry you.
Almost impossible to get an appointment, some rude and offhand receptionists.
Always happy with the doctors and treatment
Quick appointment, receptionist and doctor friendly and helpful
Great service can always get an appt
Always good service
Phone call with nurse was really convenient
Very helpful and friendly staff
Have always found surgery good, but recently had to wait sometime for an appointment.
Dr brenann is a fab doc that has addressed the issue
Very efficient service, no waiting time, Doctor Loftus excellent
Friendly caring doctors
Good service.
Professionalism of Fiona and follow through afterwards
Friendly and professional staff who provide an efficient service
Friendly and efficient service
"Lack of same day appointments.
Non flexible opening hours.
Would it hurt to open Saturdays and Sundays ?"
Always treated courteously , seen on time,consultation : clear information and advice given , very helpful.
Quality of consultation.
I got an appointment when I needed it
Polite staff. Clean surgery. Efficient and helpful doctors.
Staff are friendly helpful and knowledgeable.
Fiona Lewis always great and receptionists were helpful too
Nice staff and very quick service
Kate was very friendly and reassuring and the process was very quick and pain free and much less stressful that I had anticipated
Warm greeting, efficient, friendly
[1/2] The receptionist was professional polite and went out of her way to help me ..Dr Manton was extremely understanding and dealt with my referral letter imm
Good availability of appointments within a few days of request
Always a good experience with friendly staff
[1/2] Polite receptionists and manager... who took time to call me and arrange suitable appointment... also staff are inc. physio are committed to offering bes
I have confidence in everyone at the surgery. Always a good experience.
The care is first class and everyone i have seen is always friendly
extremely courteous and efficient.
Knowledge and friendly approach
On time and very helpfull thanks
Quick and friendly receptionist
Efficient friendly service
Always efficient and helpful service.
All the people I dealt with at the Surgery were very efficient and courteous in helping me.
Prompt appointment and pleasant, efficient GP.
Courteous staff and punctual service
Always helpful and efficient
Efficient and friendly! Thanks
No i won't give a reason except all surgeries including yours could do better despite your best efforts in sometimes difficult circumstances.
Lovely nurse put me at ease & explained all
Efficiency
Change of mind. Due to difficulty in getting an appointment I would not recommend Manor Street. If there was better availability that would change
Seen promptly
Friendly
Difficult to see drs but good consultation and caring when do
Good in everything
Very good doctor and quick appointment provided
Friendly and efficient
Dr Brennan is very good
Fairly easy to get an appointment quickly and good doctors/nurses
Good service
Friendly staff, very quick waiting times and nice environment
He was so good with my 9 month old and was very thorough. He got on the floor to examine her so she was really happy.
The doctor that I saw was fast, efficient and helpful.
Good service but too little availability
I can always get an appointment and the doctors are excellent. Caring and good at their job.
The best doctors and care
Always great service. Have already recommended the surgery to friends who have just changed to Manor Street.
Can get an appointment within 48hours and seen on time
They are always so helpful
Got an appointment for the next day and the doctor was only running 10 mins late, result!
Quick, effective and very helpful information provided about support services after the appointment
Allways had good service
Good service polite staff
Got an xray done next day after doctors surgery so very prompt
A good thorough professional consultation
I have always been helped even when I needed an apptmnt at very short notice
Easy to get appointments Dr Brenan very helpful
Emergency appt available without quibble - consultation considerate and thorough. Thank you.
[1/2] I like the service I have been given anytime I need see Dr they try to over appointment and also if you need anything assistance they also happy to help
Everyone is genuinely so helpful and caring. A fabulous service. Seriously. Thank you.
Helen was very helpful
Excellent prompt service, staff are amazingly polite and Doctors incredible
I always get my appointments when I need them and the doctors and staff are always friendly
Efficient, very pleasant & helpful doctor
I happen to be extremley happy with the services that Manor Street supply
Appointment making is easy. Care is good.
Efficient service.
Friendly, efficient staff
Seem quickly. And fixed
Would recommend surgery
"[1/2] Friendly, courteous and promt, from reception to the doctor and nurses.

Reception was very helpful and approachable with questions, forms and appointmen"
The receptionist was friendly and kind
Just a good service 👍
It is a friendly and efficient surgery.
Friendly and efficient
Didn't have to wait. Carried out the annual Diabetes check up, and answered my questions satisfactorily.
Relatively fast and helpful
Got an appointment on same day excellent
Excellent assessment/response from doctor.
"[1/4] As a patient I have received prompt and courteous service when telephoning.
The efficiency and layout of the
Surgery itself is reassuring and the treatm"
Staff friendly, managed to get a same day appointment.
Prompt service
Lovely doctor
Efficient, friendly service.

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