Prescription Requests and other admin enquiries, including Fit Notes

Click on this Contact us online image 

PLEASE IGNORE the message that tells you that it is currently unavailable. This is a problem that we have pointed out to the software suppliers and are awaiting an update

A doctor is not always the right person to see in the 1st instance

Our admin staff are trained Health Navigators – they can book you in, or signpost you, to one of our allied services

Right service 1st time – prevent delays in accessing what you need

• Community Pharmacy Consultation Service

• • We work from a safety checklist to ensure this service is suitable for you or your child, aged 1 year and upwards
  • You will be contacted by the pharmacy within 4 working hours

• First Contact Practitioner in Physiotherapy

• • Arthritis
  • Muscle problems (e.g. shoulder pain, tennis elbow etc.)
  • Post orthopaedic surgery
  • Soft Tissue injuries
  • Spinal problems or related pain including nerve symptoms (e.g. pins and needles or numbness)

• Health & Wellbeing Coach – Support with:

• • Exercise and lifestyle
  • High blood pressure
  • Low level stress management
  • Sleep problems
  • Weight management particularly for people who are pre-diabetic and people with type 2 diabetes (oral medication only)

• Senior Mental Health Nurse – for patients aged 18 and over

• • Support with a variety of mental health problems
  • Please speak with one of our health navigators

• Social Prescriber – Support with:

• • Finance, including helping to apply for Blue Badge (disabled parking) permits
  • Housing
  • Local employment support project
  • Loneliness
  • Support at home

We also have the support of a Paramedic, Pharmacist and a Physician’s Associate.

You may be contacted by one of these.

We are a Training Practice

Manor Street Surgery is a training practice and so, from time to time, we will have GP registrars in the surgery undergoing training to become a general practitioner. Our trainees are qualified doctors and are mentored by one of the partners at all times. We would encourage you to book appointments with a trainee as they have a little more time to deal with your problem.

One Click Away to setup access to your medical records, including viewing test results, booking appointments, requesting prescriptions

We aim to make your contact with the Surgery as easy as possible, therefore you can now access a number of services online. Ordering a repeat prescription is just a click away, and if you’re not yet registered with online services, please complete our Online Services Registration form, or pop into the practice for a registration pack.

Expediting Hospital Appointments

Due to increased waiting times for hospital appointments, GPs have seen a rise in patient requests to “expedite” their appointments. 

We cannot contact hospitals to chase appointments.

As a GP surgery, we are not notified of any waiting times for clinics or provided with hospital hotline numbers. We would have to call the same numbers that you would. If you are waiting for your first appointment wand have not heard for a long time, please contact the out patients department in the first instance and then the consultant secretary.  If you have been unable to contact outpatients or the secretary please contacts PALS (Patient Advice and Liaison Service) for the hospital that you have been referred to. These contact details will be on their website.

ONLY contact the surgery if you have had a change in the symptoms that you have been referred for. If that is the case, ask for an appointment with one of our doctors.

Latest News

Posted on March 13th, 2023

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Posted on January 26th, 2021

Are you a young carer? please click HERE to see the support we can offer you.