Patient Participation Group

What is a Patient Participation Group? (PPG)

A Patient Participation Group (PPG) is a joint venture between a general practice and its patient population.

Working in partnership with the practice, a PPG can help to make services more user-friendly and improve patient experience.  By identifying issues that are important to patients and by responding to any new initiatives, it can improve and influence the way in which services are planned and delivered and increase patients’ confidence in the healthcare provided.  A PPG can support the practice when it is faced with impositions from outside sources which may not have a beneficial impact on the practice or its patients.

Manor Street Surgery PPG

We have both a Physical and Virtual PPG – this means that we have meetings at the surgery which representatives from the practice and our PPG attend, and we also contact members who are unable to attend meetings electronically via email without the need for face-to-face meetings. We also understand that many patients are unable to attend meetings but would still like a say in what we do.

This Group plays a valuable part in the future development of the practice and is used as a resource to provide feedback on the range and quality of the services and also to generate ideas for areas to improve.

Our aim is to work with as many different patients as possible and to make sure that the group is as fair a representation of our entire patient population as we can achieve.

What is involved?

The main role of the Group is to give us feedback on any areas where we are seeking to improve or alter services.  These alterations could be due to NHS involvement, a suggestion or complaint from a patient, an internal suggestion or an idea from a PPG member.  (see;

How do you join?

We are always actively recruiting patients for the group and the group is administered by Ian Phillips who is the Chair of the Manor Street Surgery Patient Participation Group, if you would like to join please complete our PPG Registration Form.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998.